All unused, unopened and undamaged merchandise may be returned or exchanged within 30 days of original purchase. Gift recipients are eligible for an exchange only. Shipping and handling charges for returned merchandise are non-refundable. Returns and exchanges can be accepted in store, during regular business hours or by mail. A copy of your receipt (for in store purchases) or packing slip (for web orders) is required in order to receive a credit.

Please send all returns to:

The Symphony Store
220 S. Michigan Ave.
Chicago, IL 60604

The Symphony Store reserves the right to deny refund if the merchandise does not meet return policy requirements. Refunds will be processed within approximately 14 days of receiving returned merchandise. Banking institutions may require additional days to process and post this transaction to your account. The Symphony Store reserves the right to change this Returns and Exchanges Policy at any time.

For questions or concerns regarding our return policy, please contact us at symphonystore@cso.org.